Technology brings numerous benefits to all parts of the healthcare system. These advancements, including artificial intelligence (AI), don’t just benefit doctors, nurses and bedside care. Administrators have also gained several tools to support their work behind the scenes.
For those interested in bringing a modern business approach to the medical field, consider the University of Illinois Springfield (UIS) online Master of Business Administration (MBA) with a Concentration in Healthcare Analytics program. Students in the program explore the emerging technologies and tools that allow a healthcare organization to remain competitive.
In particular, the Introduction to Healthcare Informatics course builds upon other coursework to demonstrate how graduates can leverage technology to improve data collection strategies, infrastructure, interoperability and digital security.
How Is AI Revolutionizing Healthcare Administration?
Healthcare administration is a field ripe for transformation through technological innovation, and effective administrative leaders must leverage resources like AI to sustain organizational growth. Top industry leaders have even referred to AI as “augmented intelligence” for its ability to supplement human capacity. According to Citi, AI can curb excessive costs, reduce clinician burnout and improve information-sharing among various stakeholders — all key issues the industry currently faces.
Consider these statistics, again from Citi:
- Administrative tasks account for about one-quarter of all healthcare spending in the U.S., with estimates that automation could net nearly one-third in cost savings.
- Documentation and administrative tasks weigh heavily on physicians and other healthcare professionals, contributing to feelings of burnout in more than 90% of clinicians.
- Healthcare data is housed in many different systems, which restricts the flow of information to and from providers, insurers and patients — leading to care inefficiencies.
AI can revolutionize healthcare administration through task automation, better resource management and decision-making, and data analysis tools. Using technology to analyze data, administrators gain valuable insights and capabilities, such as spotting trends and predicting patient outcomes. AI also streamlines repetitive tasks, including appointment scheduling, patient registration, billing and inventory management.
What Are the Top Emerging AI Technologies for Healthcare?
Several AI technologies are shaping healthcare and the role of healthcare administrators, such as the following:
Machine Learning
These algorithms analyze vast amounts of healthcare data to identify patterns, predict outcomes and create personalized interventions. One type of machine learning, precision medicine, customizes treatments to individual patients based on their genetic makeup, lifestyle and multiple other factors, resulting in more effective care. More complex machine learning examples include neural networks and deep learning, which can analyze vast amounts of data, pinpoint trends and predict everything from speech patterns to ideal treatment plans.
Natural Language Processing
Natural language processing (NLP) is a form of deep machine learning that enables computers to understand and interpret human language. This function makes NLP ideal for clinical and administrative use.
NLP typically involves “the creation, understanding and classification of clinical documentation and published research,” including analyzing text, preparing reports and transcribing conversations, notes Future Healthcare Journal.
Robotic Process Automation
Robotic process automation uses scripted software programs, often called “bots,” to automate repetitive and rule-based tasks usually performed by humans. The bots mimic humans’ interactions with computer systems to complete tasks such as data entry, invoice processing and report generation. The technology allows healthcare administrators to simplify operations and improve productivity, focusing more of their time on strategic and high-impact work.
Can AI Improve Patient Engagement?
AI and automation aim to transform how patients experience healthcare by delivering cost savings and more frequent interactions that deepen engagement. With automated systems, patients get scheduling reminders for medication refills and appointments, which reduces healthcare exacerbations from missed doses and visit no-shows that lead to lost revenue. AI platforms can also offer ongoing personalized health advice and help patients understand their conditions and stick to their treatment plans.
Healthcare administrators can keep their organizations at the forefront of patient care by harnessing AI-powered analytics. AI technology makes precision medicine more impactful, improves workflows and resource allocation, and bolsters employee and patient satisfaction.
Learn more about the University of Illinois Springfield’s online MBA with a Concentration in Healthcare Analytics program.
